La bella Vita, TerreMarine

Carol Ensminger

2026-09-20

No Hot Water, No Wi-Fi, Very Poor Communication The property was in a great location, close to the beach and the harbor. It was clean, and while it wasn’t quite as impressive as the photos suggested, it was still a nice place to stay. Unfortunately, communication from the host was extremely poor. We ultimately had to contact VRBO to obtain our check-in information because we could not get a timely response. Halfway through our vacation, the host provided a phone number that was not registered with WhatsApp and an email address that was hidden by the messaging platform. Although she had my contact information, she never used it. Cell service in Vernazza was unreliable, which made arriving at the property without working Wi-Fi especially frustrating. There was also no hot water during our entire stay. I informed the host multiple times, but the issue was never resolved. On our last day, within minutes after another call from VRBO, she sent instructions for turning on the hot water. By then, it was too late to be helpful. Guests should not have to troubleshoot basic amenities like hot water. This could have been a perfect vacation. The location was wonderful, but the lack of Wi-Fi, cold showers, and poor communication significantly affected our experience. I do want to commend VRBO for their excellent customer service. They took my concerns seriously, escalated the issue, and a supervisor personally called me. I cannot recommend this host due to my experience.

Elizabeth Bordeaux

2026-08-10

We loved this little space - the stairs are no joke so be prepared! It was fine for us and we'll worth it for the location - right at the waterfront in the heart of Vernazza. Communication was a little confusing but once we connected on Whatsapp it was fine and all of our questions were answered. The apartment is cute and comfortable.

Brett Farnum

2026-06-04

A wonderful apartment in the center of Vernazza’s harbor. Apartment is just steps away from the best of restaurants, scenes and water of the Cinque Terre’s most charming town. Host had excellent communication and made check-in very easy. Apartment is on the top floor (3rd-4th) and stairwell is steep and narrow, but the apartment is totally wonderful with small living room, kitchen, and large loft bedroom. All the WiFi and cable worked well and perfect place to rest your head after taking in the hikes, food and gelato that surrounds the CT!